Website Design, Web UX Design, Web Development
Acis Group is a social housing charity, providing over 7,000 homes for residents across the East Midlands, Yorkshire and the Humber. The charity prides itself on its motto of “going beyond the bricks and mortar to create opportunities for people to lead better lives.”
Acis Group also offers a variety of other associated services, including certified training programs designed to help candidates to pick up new skills and qualifications, as well as providing a home adaptations service to help people to enhance their independence.
To gain the clearest understanding of the clients’ requirements, we carried out qualitative UX research and an in-depth UX audit, comprising of:
• Full UX research, including end user engagement
• Observing and gaining insights from focus groups
• Working closely with stakeholders and various members of the Acis team
Report findings provided us with recommendations for user flows, information architecture, and user journey mapping. Our UX specific insights helped us to produce wireframes and creative design focused on accessibility and user interaction.
We used the above as a basis to create a fresh tenant focused website design, carefully looking at the accessibility requirements, customer journey needs and clients goals.
Our UX emphasis enabled us to create consistency across each of the sectors, as well as helping to customise user experiences for each sectors needs.
Our web development and testing process guided the implementation of accessibility requirements for text to speech readers, and this was one of the most integral parts of the project. The website was a custom build, with flexibility for growth and easy maintenance of the CMS which was also a custom setup for the clients’ requirements. Our developers optimised the build at each stage to meet performance standards, from keeping code base low to ensuring that web forms could be generated quickly and efficiently.