Privacy Policy & Fair Processing Notice


Our Privacy Policy and Fair Processing Notice explains how we use your personal data. It also describes the categories of personal data we process and for what purposes. As part of H&H Group Plc, we are committed to collecting and using such data fairly and in accordance with the requirements of the General Data Protection Regulations (GDPR). To download the full policy please click here.


Our Privacy Policy & Fair Processing Notice explains your privacy rights and how we gather, use and share information about you. You can get in touch with our Data Protection Representative, via email Roger Blake at [email protected] or by writing to our registered office, Borderway Mart, Rosehill, Carlisle, CA1 2RS. See sections 1 & 2 of our Privacy Policy & Fair Processing for more details.

Your Rights

You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the data protection regulator. Find out the best way to be in touch with us at Or alternatively, contact the Information Commissioner’s Office at See section 3 for more details on your privacy rights.

How we gather personal information

In addition to the information you provide to us directly, we collect personal information in a number of ways for example from third party credit reference agencies and from looking at how you have used other products and services, we offer. Sometimes for your safety and for legal reasons we collect personal information by recording and monitoring calls and from CCTV. We also record calls for training and quality control. See section 5 for more details about how we gather personal information.

How we use your personal information

We use your personal information to provide you with products and services, to comply with the law and enforce our legal rights (including debt recovery), and to improve and market our products and services. Sometimes we use automated processes to make decisions about you and to profile you. See sections 6 & 7 for more details on how we use your personal information.

Our products and services

We need some personal information before we can provide our products and services to you, for example, to allow us to check your identity. In some cases, we will not be able to provide products and services to you if we do not have all the personal information we need. See section 7 for more details.

Sharing and transferring personal information

We share personal information with our suppliers and other third parties were needed to provide you with the best service. We also share personal information with regulators, insurers, intermediaries, banks & finance providers, credit reference agencies/fraud prevention and law enforcement. Sometimes we transfer personal information to other countries outside the UK for these purposes, where suitable protection is in place. See sections 9 & 10 for more details.

Keeping personal information

We keep your personal information securely for as long as we need to for the purposes. See section 11 for more details.

Your Consent

Sometimes we need your consent to use your personal information (for example for marketing). We will not always need consent to use personal information – for example, if we need it to meet regulatory requirements or to perform a contract with you. Where you have given us consent, you have the right to withdraw it at any time. See sections 12 and 13 for more details.

To download the full policy please click here.